Privacy Policy

Information We Collect

When you interact with our video editing education platform, we collect different types of information to provide you with personalized learning experiences and support your educational journey.

How We Collect Information

We gather information through multiple channels during your educational journey with us. When you complete enrollment forms, we collect necessary details for course registration and payment processing. Our learning management system automatically tracks your progress through video lessons and interactive assignments.

We also collect data when you participate in our community forums, submit project work for review, or reach out to our instructors for guidance. Analytics tools help us understand which educational content resonates most with students, allowing us to continuously improve our curriculum.

How We Use Your Information

Your information serves specific educational and administrative purposes that directly benefit your learning experience. We're not in the business of selling data – we're in the business of education.

• Delivering course content and tracking your educational progress through our programs
• Processing payments and managing your enrollment in current and future courses
• Providing personalized feedback on assignments and projects from our instructors
• Sending course updates, new lesson notifications, and important administrative announcements
• Offering technical support and troubleshooting assistance for platform issues
• Analyzing learning patterns to improve our curriculum and teaching methods
• Maintaining security and preventing unauthorized access to educational materials
• Complying with educational regulations and legal requirements in Taiwan

Marketing and Communications

We'll occasionally send you information about new courses, educational resources, or program updates that might interest you. These communications are directly related to video editing education and professional development opportunities.

You can opt out of marketing emails anytime using the unsubscribe link, but we'll still need to send important course-related updates and administrative notices for any programs you're currently enrolled in.

Information Sharing and Third Parties

We share your information only when necessary to provide educational services or when legally required. We don't sell student data to marketers or unrelated third parties.

Educational Service Providers

We work with carefully selected partners who help deliver our educational programs. Video hosting services store our course content, payment processors handle enrollment fees, and email platforms deliver course communications. These partners can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Taiwanese law, court orders, or to protect the safety of our students and staff. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If our company undergoes a merger, acquisition, or sale, student information may be transferred as part of that transaction. We'd notify all affected students and ensure any new owner maintains the same privacy protections.

Data Security Measures

Protecting your educational data is fundamental to our operation. We've implemented multiple layers of security to safeguard your information from unauthorized access, alteration, or disclosure.

While we take extensive precautions, no online system is completely immune to security risks. We encourage you to use strong passwords and keep your login credentials confidential. If you notice any suspicious activity in your account, contact us immediately.

Your Rights and Choices

You have significant control over your personal information and how we use it. Understanding these rights helps you make informed decisions about your data privacy.

How to Exercise Your Rights

To make any of these requests, email us at support@incisive-pondering.com with "Privacy Request" in the subject line. Include your full name, the email address associated with your account, and specify which rights you'd like to exercise.

We'll verify your identity before processing requests and respond within 30 days. Some requests may take longer if they're particularly complex or if we receive multiple requests simultaneously.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Active Student Data

While you're enrolled in courses, we maintain all your educational information to track progress and provide ongoing support. This includes course materials access, assignment submissions, and communication history.

Completed Course Records

After course completion, we retain educational records for seven years to provide transcripts, answer employer verification requests, and meet educational compliance requirements in Taiwan.

Account Information

Personal account information like contact details and payment history is kept for five years after your last course enrollment for customer service and financial record-keeping purposes.

Marketing Data

If you've opted into marketing communications but haven't enrolled in courses, we'll remove your information from our marketing lists after two years of inactivity.

Automatic Deletion

Our systems automatically flag accounts and data for review based on these retention schedules. You'll receive notice before any automatic deletion occurs, giving you opportunity to retrieve important information or extend retention if you're planning future enrollment.

International Data Transfers

Our primary servers and data processing occur within Taiwan, but some of our educational technology partners operate internationally. When your information is transferred outside Taiwan, we ensure appropriate protections are in place.

Video hosting services may store course content on servers in multiple countries for optimal streaming performance. Email communication platforms might process messages through international data centers. Payment processing necessarily involves banks and financial networks across different jurisdictions.

We only work with international partners who provide adequate data protection guarantees, either through certification programs, contractual safeguards, or operation in countries with equivalent privacy laws to Taiwan's standards.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your educational experience and understand how students interact with our platform. Most of these technologies are essential for basic website functionality.

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features like secure login, course progress tracking, and shopping cart functionality. You can't disable these cookies without affecting basic website operations.

Analytics Cookies

We use analytics tools to understand which courses are most popular, where students encounter difficulties, and how we can improve our educational content. This data is anonymized and helps us make better educational decisions.

Marketing Cookies

These optional cookies help us show relevant course recommendations and educational content. You can disable marketing cookies through your browser settings without affecting your ability to access courses.

You can manage cookie preferences through your browser settings or by using our cookie preference center available in your student portal. Disabling certain cookies may limit some website features but won't prevent access to your enrolled courses.

Children's Privacy

Our video editing courses are designed for adult learners and professionals. We don't knowingly collect personal information from anyone under 18 years old without verified parental consent.

If a parent or guardian believes their child has provided personal information to us, please contact our privacy team immediately. We'll investigate and delete any inappropriate information within 48 hours of verification.

For students under 18 who wish to enroll with parental permission, we require additional consent documentation and may have modified data collection practices to comply with youth privacy protections.

Privacy Policy Updates

We review and update this privacy policy annually or when significant changes occur in our data practices. Updates reflect changes in educational technology, legal requirements, or improvements to our privacy protections.

When we make substantial changes, we'll notify you by email at least 30 days before the new policy takes effect. Minor updates, like clarifying existing practices or updating contact information, will be posted directly to this page with revision dates.

Continued use of our educational services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can exercise your data rights or discontinue using our services before the new policy becomes effective.